We've been on your side of the queue.
supVision was built by fintech operators who lived the support problem for a decade before deciding to solve it.
Our story
Ten years in fintech before we wrote a line of supVision code.
A decade inside fintech
We started our careers inside financial services — payments, neobanking, lending. We ran operations teams, built compliance processes, and sat on both sides of customer support.
The support problem becomes personal
Scaling a fintech operation meant one constant: the support queue never shrank. Every new product, every new market, every new regulation brought a new wave of tickets. We hired, trained, hired again.
The rotation problem
Agent turnover in fintech support is brutal. You train someone for 8 weeks, they handle live KYC and dispute queries for 6 months, then they leave. The knowledge walks out with them. You start again.
We looked for a solution. It did not exist.
Generic helpdesk AI was built for SaaS. It could not handle KYC rejection queries, it did not know what a chargeback workflow looked like, and it had no concept of FCA or PSD2 compliance. We kept patching a broken system.
We built what we needed
supVision was built by fintech operators for fintech operators. Not a chatbot with a compliance badge — a purpose-built AI support layer that understands regulated financial services from the inside.
The problem we lived
Fintech support is not like any other support. Your agents need to understand KYC, PSD2, chargeback workflows, AML holds, and the difference between a payment pending and a payment failed — before they can answer a single customer message.
Training takes 6 to 8 weeks. Then the agent handles live queries for a few months. Then they leave. You start again.
Meanwhile, tickets queue up 24 hours a day because financial services customers do not keep office hours. A payment fails at midnight. A KYC rejection comes in on a Sunday. A withdrawal hold triggers panic at 3am.
We managed these queues. We lived the rotation. We tried every generic AI tool on the market. None of them understood what we actually needed.
So we built it ourselves.
10+
Years inside fintech operations
24/7
The reality of fintech customer support
8 weeks
Average agent onboarding time we kept repeating
3 days
Time to go live with supVision
What we believe
The principles that shaped how we built supVision.
Built by operators, not engineers
Every feature in supVision was shaped by someone who has managed a fintech support team, handled a regulator audit, or dealt with a volume spike at 2am.
Compliance is not optional
We come from an industry where a wrong answer to a customer is a regulatory event. That perspective is built into every decision we make.
We measure what matters
Resolution rate, cost per ticket, escalation rate — not vanity metrics. We care about the numbers that actually tell you whether your support function is working.
We move fast because we have to
Fintech moves faster than any other industry. Regulations change, products launch, markets open. supVision is built to keep up.
Ready to stop living the problem?
Talk to someone who has been in your position. We'll show you exactly what supVision does for teams like yours.